Refund policy
We want you to love your Aspen Daily News merch as much as we do. If something’s not quite right, here’s how we handle returns and exchanges.
General Return Policy
Because many of our items are made-to-order through our print-on-demand partner (Printify), we can only accept returns or exchanges if:
The product arrives damaged, misprinted, or defective, or
You received the wrong item.
If your item meets one of these conditions, please email us within 30 days from your original order date with:
- Your order number
- A description of the issue
- Photos showing the problem
We’ll review your request and arrange a replacement or refund if approved.
Exchanges
We currently do not offer direct exchanges (for example, different sizes or colors).
If you’d like a different size, please place a new order once your refund or replacement has been processed.
Non-Returnable Items
The following items are final sale and cannot be returned or exchanged:
- Items marked “Final Sale” or “Limited Edition”
- Gift cards
- Stickers, buttons, or small accessories under $10
Return Window
You must notify us of any issue within 30 days after your original order date.
Requests received after that time may not be eligible for a refund or replacement.
Refunds
Once your return is approved, we’ll process your refund to your original payment method within 5–7 business days.
Please note: shipping fees are non-refundable.
Our Commitment
We’re a small, locally rooted team — and we stand behind the quality of our merch. If there’s ever a problem, we’ll do our best to make it right quickly and fairly.
For questions or concerns, contact us anytime.