Shipping policy
Order Processing
All orders are processed Monday through Friday.
Print-on-Demand Items (fulfilled via Printify): Please allow 2–5 business days for production before shipping.
Locally Fulfilled Items: Orders made by our Aspen-based local supplier are typically ready to ship or pick up within 2–3 business days.
If we are experiencing a high volume of orders (such as during local events or holidays), processing times may take slightly longer. We’ll always keep you updated if there are any significant delays.
Shipping Methods & Delivery
We ship domestically within the United States.
Standard Shipping: 3–7 business days after production
Express Shipping (where available): 1–3 business days after production
Delivery times are estimates and begin once your order has shipped — not when it’s placed.
Local Pickup (Aspen Only):
Select “Local Pickup” at checkout if you’d like to pick up your order directly in Aspen, CO. You’ll receive an email notification when your order is ready with pickup instructions and hours.
International Orders
At this time, international shipping is not available, but we plan to expand this option soon.
Tracking Your Order
Once your order ships, you’ll receive a shipping confirmation email with your tracking number. Please allow 24–48 hours for the tracking link to activate.
If your package seems delayed or missing, please contact us with your order number.
Lost or Damaged Packages
We are not responsible for delays or lost packages caused by the carrier (USPS, UPS, or FedEx). However, if your order arrives damaged, please reach out within 7 days of delivery with photos, and we’ll help make it right.